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Semco Pty Ltd (SEMCO) acknowledges and takes seriously its obligations under the Privacy Act 1998 (as amended by the Privacy Amendment Private Sector Act 2000) and the associated 10 National Privacy Principles (NPPs).
In the course of our business, personal information such as names, addresses, may be collected and held, for use in fulfilling the primary purposes intended. This includes information required to provide customers and others with products and services. Information retained on our database is also used to inform stakeholders and customers of relevant developments in procedures or products which we believe is either necessary or will assist in the use of the product or service we offer. Unless we are informed otherwise, we will continue to use the information collected in this manner. Accuracy of information is important to us and changes or corrections to information held will be welcomed at any time.
Normally we collect information from the persons concerned and they are under no obligation to provide it. However without certain information we may be unable to provide the products and services, or facilitate the preferred payment method. Most personal information is stored in-house. In some cases, such as certain web-based services that are contracted out, necessary contractual measures are taken to protect this information.
All reasonable steps are taken to protect the security of the personal information held, be it stored in electronic or hard copy form. Except for the reasons given in the NPPs, access is available to the person whose information is held, subject to the payment of reasonable expenses incurred in extracting such information. Access to personal information can be arranged by contacting:
The Chief Privacy Officer
Semco Group
Kurrajong Ave,
St Marys NSW 2760 Australia
Ph 02 9833 6000
Fax 02 9833 9777
International
Ph 612 9833 6000
Fax 612 9833 9777
E-Mail mail@semcogroup.com.au
All complaints under this policy will be treated seriously, dealt with promptly in a confidential manner and may not be used to affect the provision of any goods or services either requested or contracted to be supplied to the complainant.
Complaints under this policy are those that relate to collection of personal information or how it is collected, stored, used or disclosed. All staff undertake training on privacy and the person receiving the complaint will attempt to resolve the complaint, forwarding information on actions taken to the Chief Privacy Officer. Complaints will be recorded and reported in the Compliance Report to management.
Complaints concerning the privacy practices or about how personal information is managed, may be forwarded at any time to the Chief Privacy Officer.
All documentation, whether electronic or printed, generated by or on behalf of the company from which personal information may be collected as a part of the transaction process the primary purpose of which is to provide products or services, will carry the following statement concerning privacy:
SEMCO respects stakeholders' privacy at all times. When processing your order or application we collect personal information about you for the primary purpose of providing you with a high level of customer service. We may also use this information to inform you of other related products and services which may be available.
As we value your privacy we do not make your personal information available to other organizations without your explicit consent, and you have the right to gain access to your information at any time.
All staff will undergo in-house training on the Privacy Policy and our obligations, and all new staff will complete this training as an element of induction training. Staff training will be updated and completed by staff on an annual basis.
Please note that this Privacy Policy and Statement will be subject to regular review and updated as required.
You are welcome to put links on your web site pointing to the SEMCO website. We request that you adopt the following guidelines for linking:
Links to SEMCO should usually be to the home page, i.e.
www.Semco.com.au
Linking to other parts of the site poses some risk, as the page or service to which you link may move or become unavailable.
The correct name for the site is semcogroup.com.au
The SEMCO logo and its variants are registered trade marks and subject to copyright. They may only be used by permission.
Under Australian and international law, the material on our web site, including all pages, graphics and services, is subject to copyright. You must not:
unlawfully use any of our copyright material; or
pass off content from our site as your own. This includes the practice of 'Framing' our site within another site as well as copying and re-using parts of the site.
If you wish to republish any material from SEMCO website you must seek written permission from SEMCO, unless the material is marked otherwise. The Copyright Protection Policy provides further details.
The content of product brochures, workshop manuals and other publications is subject to strict copyright and all rights are reserved. No part of these publications may be reproduced, copied, stored, distributed or transmitted in any form, or by any means, including photocopying, scanning, or other mechanical or electronic methods without the prior written permission of SEMCO.
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